We are happy to exchange or refunds. Below is our exchange and return policy:
- Within 14 days of receiving your order
- Unworn and unused with the original tags still attached. Items sealed for hygiene reasons can only be returned if the seal is intact; and
- In the original packaging which must be in the original condition.
We do not exchange or accept returns of 'sale' items. All 'sale' purchases are final.
Please email your intention to return an item to info@unhingeddesign within 7 days of receiving your goods. Returns or exchanges made without prior notification by email may not be processed.
Merchandise must be returned in the same condition as it was received.
Enclose your merchandise in a box or appropriate packaging within 14 days from receiving of the goods, and mail to:
28/46-58 Belmont Street
Alexandria, New South Wales 2042
Customers will be responsible for all postage and handling charges. We strongly suggest using a trackable Australia Post satchel, as we can not take responsibility for returned goods lost in transit.
In the case of an exchange, please include a self addressed post satchel to avoid incurring the cost of re-delivery. This ensures we can promptly post your chosen replacement item.
Please allow two weeks from the day you return your package for your account to be credited. Postage costs are not refundable.