Shipping Policy


Prices and Payment

All prices are correct at the time of entering the relevant information. We reserve the right to change prices without prior notice but this will not affect any confirmed orders.

Flat Rate Standard Postage within Australia

  • Standard flat-rate shipping is $8.95*
  • Registered standard shipping is $11.95*
  • Express, registered shipping is $14.95*

*Western Australia incurs a $5 surcharge on Standard Shipping and $10 surcharge on Registered, Express and Heavy Goods Shipping rates.

Please note, bulky or very heavy items will incur higher postage costs and we may contact you regarding extra postage costs associated with your order. You will be given the option to cancel your order at any time if the extra costs do not suit you.

Your order will be shipped in approximately 2 working days on receipt of payment. We process orders Monday through to Friday, so please consider this when ordering under time constraints.

Unhinged Design is not liable for packages that have gone missing during transit.

To ensure your parcel gets to you, always enter the safest address for delivery. We will email you confirmation at the time of dispatch, and provide you with the package tracking number. We recommend choosing to register your package if you have any concerns about delivery. 

Please email the us if you have a specific postage request or query.

International Shipping

We do not currently offer an international shipping option online for all countries, however we are happy to organize International shipping on a case by case basis. Please phone or email us if you wish to discuss overseas delivery.

We now post to New Zealand, United States, United Kingdom, Ireland, France, Germany and Belgium.
For any other countries please enquire via email

*2kg is the maximum weight we can send, if your order is heavier please contact us so we can arrange additional postage.

New Zealand Shipping Rates :
Registered Post

Flate rate:

  • Up to 2kg - AU$35

*We will contact you if your order exceed 2kg to arrange additional postage.

United States Shipping Rates:
Pack & Track International

Flate Rate:

  • 0kg - 2kg - AU$35

*We will contact you if your order exceed 2kg to arrange additional postage.

Our guarantee
Unhinged Design wants to ensure you are satisfied with your purchases. We hope you love what you've ordered. If something isn't right, let us know. We'll send you another colour, a new size or an entirely different style. Please see the Returns section below for more information. Email us your questions or call us on 0400980584 Monday to Friday 10.00am - 5.00pm (AEST)